0800 023 5232 hr@vethr.co.uk
Free template

A lone working policy for the practice whose consult room is a yard.

A vet alone at an unfamiliar yard with a difficult horse. An RVN closing the practice alone after an OOH shift. A home visit that runs late. Veterinary work is full of genuine lone working, and most policies are written for offices. This lone working policy template starts from your reality. See what it covers, then request the full version free.

Built for ambulatory work Check-ins that get used Free full version by email
A horse in a paddock, a routine lone working setting for an equine vet
Yards and home visits
OOH premises cover
01What makes it different

A lone working policy nobody follows protects nobody. The habit matters more than the document.

Employers have a duty to protect the health and safety of staff who work alone, and for veterinary work that is not an edge case: ambulatory visits, on call attendance and single staffed shifts are the weekly rhythm of the job. The risk is real and so is the responsibility.

The template pairs the written policy with the operating habit: a check-in procedure simple enough to survive a busy day, an escalation path that names names, and a visit log that doubles as evidence the system runs. Written for practices, usable by five people or fifty.

02Where policies fail

Three reasons lone working policies stay theoretical.

Each one is a design problem, and each is fixable in the document itself.

01

Nobody knows who counts

Is the vet driving between yards lone working? The RVN alone at lunchtime? The policy must define its own scope in your practice's terms, or everyone assumes it means someone else.

02

The check-in is too heavy to survive

A procedure that demands calls every thirty minutes dies in the first busy week. The template scales check-ins to risk: routine visits get a light touch, flagged situations get a firm one, and silence always triggers escalation.

03

No record, no protection

If an incident happens, the questions are immediate: was there an assessment, was the procedure followed, where is the log. A policy without records answers none of them. The template builds the log in from day one.

What the policy covers.

Ten sections, written for veterinary work rather than adapted to it.

  • Scope: who counts as lone working in your practice, including ambulatory rounds, OOH attendance, single staffed shifts and home visits.
  • Responsibilities: what the practice owns, what the lone worker owns.
  • Risk assessment approach: how visits and shifts are assessed, and when a situation must not be handled alone.
  • Check-in and check-out procedure: scaled to risk, with times, methods and a named monitor.
  • Escalation on silence: exactly what happens, in what order, when a check-in is missed.
  • Devices and communication: phones, signal blackspots and what to do about them.
  • Visit logging: where visits are recorded and who can see them.
  • OOH and premises rules: opening and closing alone, and callers at the door.
  • Training and induction: how new staff learn the procedure before their first lone shift.
  • Incident reporting and review: what gets reported, where, and the annual review of the policy itself.

Free by email, usually the same day. For the detailed risk assessment side, we will say plainly where your health and safety adviser should take over.

03The systems

White-labelled systems, mapped to your kind of practice.

Every system carries your practice's name and branding, not ours. These are the ones that matter most here.

  • See It Report It: The incident and near miss reporting the policy requires, as a structured system with an audit trail rather than a form in a drawer.
  • Policies: Host the lone working policy versioned and acknowledged, so every lone worker has provably seen the current procedure.
  • Rota system: Single staffed shifts are a rota fact. When the rota shows them explicitly, the policy's rules attach to something real.
04Questions

Asked by practices like yours.

Is a lone working policy legally required?

The legal duty is to protect the health, safety and welfare of your staff, and lone workers specifically, so far as reasonably practicable. A written policy is how a practice of any size demonstrates it has thought about that duty and built a working procedure around it.

Does this cover equine and farm ambulatory work?

Yes, that is the core case it was written for: unfamiliar premises, large animals, variable signal and long distances. If your practice is ambulatory only, see our page on HR for equine practices, which pairs this policy with the rota and records side.

What about the detailed risk assessments?

The policy sets the framework and the habit. Task level risk assessment for specific hazards sits with your health and safety arrangements, and we are straightforward about where our HR remit ends and your safety adviser's begins.

How do we make the check-ins actually happen?

Make them light, make them owned, and make silence loud. A named monitor per shift, a check-in method that takes seconds, and an escalation that triggers automatically on a missed check. Habit beats paperwork, and the policy is designed around the habit.